As claimed by the American Customer Satisfaction index, broadband providers received very low customer satisfaction in 2015. According to the report, the consumers are consistently unsatisfied with the coverage and price of both fixed and wireless internet. This only makes consumers more confused about which internet service provider is the best.
There are so many internet service providers available today. But are they available in your area? This is just one of the questions that you might ask before choosing an ISP.
So how can you find the best internet service provider out there right now? Let’s find out.
Options in Your Area
Check out the web to know which internet service providers are available in your area.
Fiber optics and cable providers are usually available in the city. But in more rural areas, internet services are limited.
This is the most important thing people look for internet service. But before choosing an internet plan, you should first consider your browsing habits. If you are a heavy user, then you should really get a high-speed connection plan. Faster internet speed usually cost more. But if you only browse and do light video streaming, then you can choose cheaper plans which are slower compared to the faster one.
Types of Connection
Most households get faster download speeds compared to upload speeds. This is called asymmetrical connection. Downloading is when you use the internet to receive content like online gaming, video streaming or just by browsing through Facebook. Uploading refers to when you send files over the internet or do a video call. This setup works for households because most people download content more frequently than they upload.
But if you are a business owner, you might want to choose a symmetrical connection. You will get the same speed for download and upload in this type of connection.
Internet Delivery Method
To make it simple, internet service from a cable company most likely provide the most reliable and fastest speeds. It also cost more compared to internet service from a phone company over DSL. Digital subscriber lines are cheaper than cable, but a little slower. Satellite internet services have the widest coverage, but they are slow and expensive.
Plans & Packages
Now that you know the internet speed you need, and which ISP companies the availability of ISPs in your area, you now need to look for the best deal you can get.
Here are some things that you should take into consideration:
Promotions are usually available to new customers. ISP companies often give discounts to their new customers for one whole year. But make sure that you can pay for the full price once the promotional period is over.
A lot of cable companies have bundles consisting of television, internet and phone service. But think hard before signing up for these bulk deals because internet providers tend to lock in their customers with more services.
If you don’t see yourself using a specific service frequently, then don’t sign up for a bundle. You might end up paying more than you should.
You must look for excellent and reliable customer service when you are getting any kind of service. The problem is that it is so hard to find an ISP with good customer service.
If you will use the internet service for business, then this is really essential. You can’t say when you’re going to experience connection problems. Still, it would be great if you know that once you report it to the customer service, they would take action right away.
If you are low in budget, then you might want to negotiate prices and services with your internet provider. Bundles do not usually get high satisfaction rating from the consumers, but they can still pay off. Consumers who attempt to negotiate with the ISP usually get a new promotional rate, extra TV channels and faster internet speed.
You would probably end up having two or three choices of an internet service provider. It is now up to you to compare and search for their different deals and offers. You must also remember that smaller companies tend to have faster and cheaper internet service since they only provide their service to fewer users compared to big companies.